WHAT DO OUR CLIENTS THINK?
Survey of clients January – June 2010
At initial meeting
Were clients comfortable?
Was the attorney responsive?
Was the attorney responsive?
96% yes
Did the Attorney explain the nature of case and what to expect?
98% yes
Were fees and costs explained?
96% yes
Did lawyer return calls and respond promptly when needed?
98% always/often
Did legal assistant return calls and respond promptly when needed?
98% always/often
When you had questions about your case, did the attorney or assistant answer them?
100% yes
Would you recommend us to friends and relatives?
93% yes
Overall experience with Black, Chapman, Petersen & Stevens
95% excellent/very good/good
Please note: Any result that Black, Chapman, Petersen & Stevens may achieve on behalf of one client in one matter does not necessarily indicate that similar results can be obtained for other clients.