WHAT DO OUR CLIENTS THINK?

Survey of clients January – June 2010

At initial meeting

Were clients comfortable?

Was the attorney responsive?                        96% yes

Did the Attorney explain the

nature of case and what to expect?              98% yes

Were fees and costs explained?                      96% yes

Did lawyer return calls and respond

promptly when needed?                                    98% always/often

Did legal assistant return calls and

respond promptly when needed?                  98% always/often

When you had questions about your

case, did the attorney or assistant

answer them?                                                       100% yes

Would you recommend us to

friends and relatives?                                         93% yes

Overall experience with

Black, Chapman, Webber & Stevens               95% excellent/very good /good

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WHAT DO OUR CLIENTS SAY:

“I’m most grateful for the help that I received from Mr. Petersen, Wendy and Chrissy, my mentality after the accident was such that I could in no way have handled the details they did, and their support was wonderful.”    ~ Betty Shotliff

“I was very pleased and impressed with the combination of professional, yet personal service that I received. Mr. Petersen and his staff were always friendly and kind, always returned my phone calls and emails promptly and I felt as though they all genuinely cared about my case, that it was important to them too. I would like to thank all of them for making the whole process understandable and as easy on us as they possibly could. It was such a reassuring feeling to have them taking care of everything.”   ~ Christine McDougall

“Mr. Lundblade was very honest about my case. He explained everything well. He answered all questions either myself or my family had. Wendy and Chrissy were extremely prompt and helpful at all times. I was so impressed I have already recommended you to a friend whose case you are now caring for. Thank you.”   ~ Katie M. Ehresman/Johansen

“Rick Lundblade was exceptionally professional, extremely informative. Probably the best experience I have had with a professional. Thank you very much indeed.”   ~ Patrick Boterf

“You provide a calm – comforting atmosphere for people in a rather anxious state of mind. Thanks!”   ~ Janet L. Wilson

“I was really pleased with your help and I appreciate it. God Bless.”   ~ Jose Medoza

“Mr. Petersen and Wendy are wonderful, also Rick in Grants Pass.”   ~ Violet Stanley

“Art is a very ethical yet assertive attorney. He was kind and always felt he tried to represent me while advising me of both the positives and the negatives. He also looked after my interest in things I did not know about. Thanks Art.”   ~ James Bard

“I am very pleased with the service Art Stevens did for me. He accomplished what seemed impossible with the tenacity of a bulldog. He not only won my case after many appeals, but helped set a new precedent so that on-call employees can now receive justice! I rate him A+++!”   ~ Pearlene Gavlik

“Frederick (Rick) Lundblade and assistants I highly recommend!”   ~ Marjorie Mather

“Very professional! Thank you!”   ~ Jamie Montague

“Thank you very much for your prompt attention to everything. Thanks again.”   ~ Ann M. Brown